# Twilio: On Call Engineers are Investigating An Issue With High Status Callback Rates

> Twilio status incident “On Call Engineers are Investigating An Issue With High Status Callback Rates” on 2024-01-18: impact none (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/3ppkrw539l3w
Last updated: 2024-01-18T01:23:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-01-18 00:57 UTC · Resolved: 2024-01-18 01:23 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/3ppkrw539l3w](https://status.twilio.com/incidents/3ppkrw539l3w)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-01-18 01:23 UTC: We have fully investigated a potential issue with high status callback rates triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-01-18 00:57 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/3ppkrw539l3w
- Citation: Twilio, “On Call Engineers are Investigating An Issue With High Status Callback Rates” (2024-01-18 00:57 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/3ppkrw539l3w (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating An Issue With High Status Callback Rates (2024-01-18)](https://rewindex.com/company/twilio/incidents/3ppkrw539l3w)`


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Canonical: https://rewindex.com/company/twilio/incidents/3ppkrw539l3w · Markdown: https://rewindex.com/company/twilio/incidents/3ppkrw539l3w.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/3ppkrw539l3w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:58:01.648Z