# Twilio: Accounts with JPY as currency cannot open support plans page

> Twilio status incident “Accounts with JPY as currency cannot open support plans page” on 2020-04-02: impact minor (vendor’s label), 14 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/37pw88pzm8b8
Last updated: 2020-04-02T23:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-04-02 09:24 UTC · Resolved: 2020-04-02 23:04 UTC · Duration: 14 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/37pw88pzm8b8](https://status.twilio.com/incidents/37pw88pzm8b8)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-04-02 23:04 UTC: Our engineers have identified the fix for the issue impacting accounts with JPY currency being unable to access the support plans page. We will be reaching out to affected customers directly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-04-02 09:24 UTC, resolved after 14 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/37pw88pzm8b8
- Citation: Twilio, “Accounts with JPY as currency cannot open support plans page” (2020-04-02 09:24 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/37pw88pzm8b8 (CC BY 4.0).
- Markdown link: `[Twilio: Accounts with JPY as currency cannot open support plans page (2020-04-02)](https://rewindex.com/company/twilio/incidents/37pw88pzm8b8)`


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Canonical: https://rewindex.com/company/twilio/incidents/37pw88pzm8b8 · Markdown: https://rewindex.com/company/twilio/incidents/37pw88pzm8b8.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/37pw88pzm8b8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:06:02.460Z