# Twilio: Subset of WhatsApp Messages Unable to Send Freeform Messages While in a Session

> Twilio status incident “Subset of WhatsApp Messages Unable to Send Freeform Messages While in a Session” on 2020-11-05: impact minor (vendor’s label), 5 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/2vh087ystmq0
Last updated: 2020-11-09T23:03:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-11-05 00:29 UTC · Resolved: 2020-11-09 23:03 UTC · Duration: 5 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/2vh087ystmq0](https://status.twilio.com/incidents/2vh087ystmq0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-11-09 23:03 UTC: We are no longer experiencing issues with WhatsApp messages sending freeform messages in a session. The incident has been resolved and the WhatsApp Messaging Channel is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-11-05 00:29 UTC, resolved after 5 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/2vh087ystmq0
- Citation: Twilio, “Subset of WhatsApp Messages Unable to Send Freeform Messages While in a Session” (2020-11-05 00:29 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/2vh087ystmq0 (CC BY 4.0).
- Markdown link: `[Twilio: Subset of WhatsApp Messages Unable to Send Freeform Messages While in a Session (2020-11-05)](https://rewindex.com/company/twilio/incidents/2vh087ystmq0)`


---
Canonical: https://rewindex.com/company/twilio/incidents/2vh087ystmq0 · Markdown: https://rewindex.com/company/twilio/incidents/2vh087ystmq0.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/2vh087ystmq0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:45:25.081Z