# Twilio: Automated Alert: No Customer Impact On Call Engineers are Investigating a Potential Issue on our Platform

> Twilio status incident “Automated Alert: No Customer Impact On Call Engineers are Investigating a Potential Issue on our Platform” on 2021-05-28: impact none (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/2v3v49sd02b8
Last updated: 2021-05-28T15:31:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-05-28 14:12 UTC · Resolved: 2021-05-28 15:31 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/2v3v49sd02b8](https://status.twilio.com/incidents/2v3v49sd02b8)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-05-28 15:31 UTC: We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-05-28 14:12 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/2v3v49sd02b8
- Citation: Twilio, “Automated Alert: No Customer Impact On Call Engineers are Investigating a Potential Issue on our Platform” (2021-05-28 14:12 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/2v3v49sd02b8 (CC BY 4.0).
- Markdown link: `[Twilio: Automated Alert: No Customer Impact On Call Engineers are Investigating a Potential Issue on our Platform (2021-05-28)](https://rewindex.com/company/twilio/incidents/2v3v49sd02b8)`


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Canonical: https://rewindex.com/company/twilio/incidents/2v3v49sd02b8 · Markdown: https://rewindex.com/company/twilio/incidents/2v3v49sd02b8.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/2v3v49sd02b8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:00:31.712Z