# Twilio: IoT Customers Who Do Not Need to Link Their Twilio Account to a KORE Account Yet Unable to Access SIMs on Subaccounts

> Twilio status incident “IoT Customers Who Do Not Need to Link Their Twilio Account to a KORE Account Yet Unable to Access SIMs on Subaccounts” on 2023-07-19: impact minor (vendor’s label), 48 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/2p7pt3ctkd1y
Last updated: 2023-07-19T22:46:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-19 21:58 UTC · Resolved: 2023-07-19 22:46 UTC · Duration: 48 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/2p7pt3ctkd1y](https://status.twilio.com/incidents/2p7pt3ctkd1y)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-07-19 22:46 UTC: The issue with reports of customers who do not yet need to have their Twilio account linked to a KORE account due to their previous contract structure being unable to access SIMs on their subaccounts has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-07-19 21:58 UTC, resolved after 48 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/2p7pt3ctkd1y
- Citation: Twilio, “IoT Customers Who Do Not Need to Link Their Twilio Account to a KORE Account Yet Unable to Access SIMs on Subaccounts” (2023-07-19 21:58 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/2p7pt3ctkd1y (CC BY 4.0).
- Markdown link: `[Twilio: IoT Customers Who Do Not Need to Link Their Twilio Account to a KORE Account Yet Unable to Access SIMs on Subaccounts (2023-07-19)](https://rewindex.com/company/twilio/incidents/2p7pt3ctkd1y)`


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Canonical: https://rewindex.com/company/twilio/incidents/2p7pt3ctkd1y · Markdown: https://rewindex.com/company/twilio/incidents/2p7pt3ctkd1y.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/2p7pt3ctkd1y · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:02:13.381Z