# Twilio: On Call Engineers are Investigating

> Twilio status incident “On Call Engineers are Investigating” on 2020-10-16: impact minor (vendor’s label), 58 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/2nj1yfnp2y88
Last updated: 2020-10-16T21:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-10-16 20:27 UTC · Resolved: 2020-10-16 21:25 UTC · Duration: 58 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/2nj1yfnp2y88](https://status.twilio.com/incidents/2nj1yfnp2y88)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-10-16 21:25 UTC: We have fully investigated the fetching Media issue with Programmable Messaging Product triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-10-16 20:27 UTC, resolved after 58 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/2nj1yfnp2y88
- Citation: Twilio, “On Call Engineers are Investigating” (2020-10-16 20:27 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/2nj1yfnp2y88 (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating (2020-10-16)](https://rewindex.com/company/twilio/incidents/2nj1yfnp2y88)`


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Canonical: https://rewindex.com/company/twilio/incidents/2nj1yfnp2y88 · Markdown: https://rewindex.com/company/twilio/incidents/2nj1yfnp2y88.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/2nj1yfnp2y88 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:06:24.006Z