# Twilio: Twilio Flex and Task Router Degraded Performance

> Twilio status incident “Twilio Flex and Task Router Degraded Performance” on 2024-11-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/2jwy9598rkhc
Last updated: 2024-11-18T19:43:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-11-18 19:43 UTC · Resolved: 2024-11-18 19:43 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/2jwy9598rkhc](https://status.twilio.com/incidents/2jwy9598rkhc)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-11-18 19:43 UTC: Twilio Flex, including Task Router, was degraded for 10 minutes between 11:19 AM and 11:29 AM Pacific Time on 11/18/2024. During this period of time customers may have experienced issues related to initiating, routing, and wrapping up calls. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-11-18 19:43 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/2jwy9598rkhc
- Citation: Twilio, “Twilio Flex and Task Router Degraded Performance” (2024-11-18 19:43 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/2jwy9598rkhc (CC BY 4.0).
- Markdown link: `[Twilio: Twilio Flex and Task Router Degraded Performance (2024-11-18)](https://rewindex.com/company/twilio/incidents/2jwy9598rkhc)`


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Canonical: https://rewindex.com/company/twilio/incidents/2jwy9598rkhc · Markdown: https://rewindex.com/company/twilio/incidents/2jwy9598rkhc.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/2jwy9598rkhc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:43:08.305Z