# Twilio: 5300 Errors on Singapore Client Edge

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-17 17:07 UTC · Resolved: 2026-10-17 22:11 UTC · Duration: 5.0 h
- Updates: 8 · Affected components: Client Web IE1, PROGRAMMABLE VOICE IE1 - Client Web IE1, INTERCONNECT, Client Web AU1, PROGRAMMABLE VOICE AU1 - Client Web AU1, Client Web US1, PROGRAMMABLE VOICE US1 - Client Web US1
- [Vendor status page: https://stspg.io/mf9cgjp6shxr](https://stspg.io/mf9cgjp6shxr)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-17 17:07 UTC: Multiple customers have reported that they are receiving 53000 errors on the Singapore edge client causing unregistered events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- **investigating** 2026-10-17 17:51 UTC: We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 30 minutes or as soon as more information becomes available
- **investigating** 2026-10-17 18:21 UTC: We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 1 hour or as soon as more information becomes available
- **investigating** 2026-10-17 19:23 UTC: We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events, our engineering teams are still investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-17 20:21 UTC: We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-17 20:36 UTC: We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-17 21:39 UTC: We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-17 22:11 UTC: We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-17 19:33 UTC: [Incident updated: 5300 Errors on Singapore Client Edge](https://rewindex.com/change/rc00f56932d7ab3.md)
- 2026-10-17 20:23 UTC: [Incident updated: 5300 Errors on Singapore Client Edge](https://rewindex.com/change/ra852500fee86dd.md)
- 2026-10-17 20:43 UTC: [Incident updated: 5300 Errors on Singapore Client Edge](https://rewindex.com/change/ra8fb40dcc4f3c4.md)
- 2026-10-17 21:43 UTC: [Incident updated: 5300 Errors on Singapore Client Edge](https://rewindex.com/change/r18d13202d39e30.md)
- 2026-10-17 22:13 UTC: [Incident updated: 5300 Errors on Singapore Client Edge](https://rewindex.com/change/r9afbbeb09b98c7.md)


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Canonical: https://rewindex.com/company/twilio/incidents/1zt66tf7x2sz · Markdown: https://rewindex.com/company/twilio/incidents/1zt66tf7x2sz.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/1zt66tf7x2sz · Generated 2026-10-18T11:44:42.453Z