# Twilio: On Call Engineers are Investigating an issue with Virtual Agent

> Twilio status incident “On Call Engineers are Investigating an issue with Virtual Agent” on 2025-09-15: impact none (vendor’s label), 56 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/1skn7tjpk4zt
Last updated: 2025-09-16T00:04:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-09-15 23:08 UTC · Resolved: 2025-09-16 00:04 UTC · Duration: 56 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/1skn7tjpk4zt](https://status.twilio.com/incidents/1skn7tjpk4zt)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-09-16 00:04 UTC: We have fully investigated the Virtual Agent issue triggered by our automated alert, and it was determined that there is no noticeable customer impact at this time. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-09-15 23:08 UTC, resolved after 56 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/1skn7tjpk4zt
- Citation: Twilio, “On Call Engineers are Investigating an issue with Virtual Agent” (2025-09-15 23:08 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/1skn7tjpk4zt (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue with Virtual Agent (2025-09-15)](https://rewindex.com/company/twilio/incidents/1skn7tjpk4zt)`


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Canonical: https://rewindex.com/company/twilio/incidents/1skn7tjpk4zt · Markdown: https://rewindex.com/company/twilio/incidents/1skn7tjpk4zt.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/1skn7tjpk4zt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:09:22.628Z