# Twilio: Elevated 500s for Video REST API

> Twilio status incident “Elevated 500s for Video REST API” on 2020-04-11: impact minor (vendor’s label), 15 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/1hjht3dtfzvx
Last updated: 2020-04-11T06:20:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-04-11 06:05 UTC · Resolved: 2020-04-11 06:20 UTC · Duration: 15 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/1hjht3dtfzvx](https://status.twilio.com/incidents/1hjht3dtfzvx)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-04-11 06:20 UTC: From 10:44 PM through 11:13 PM Pacific time we experienced an elevated rate of 500 series responses to the Programmable Video REST API. Our engineers have fixed the issue, and the service is operating normally again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-04-11 06:05 UTC, resolved after 15 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/1hjht3dtfzvx
- Citation: Twilio, “Elevated 500s for Video REST API” (2020-04-11 06:05 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/1hjht3dtfzvx (CC BY 4.0).
- Markdown link: `[Twilio: Elevated 500s for Video REST API (2020-04-11)](https://rewindex.com/company/twilio/incidents/1hjht3dtfzvx)`


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Canonical: https://rewindex.com/company/twilio/incidents/1hjht3dtfzvx · Markdown: https://rewindex.com/company/twilio/incidents/1hjht3dtfzvx.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/1hjht3dtfzvx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:34:05.907Z