# Twilio: Authy 2FA Voice Verifications Failing for Subset of Customers

> Twilio status incident “Authy 2FA Voice Verifications Failing for Subset of Customers” on 2020-10-21: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/19c21zgk1hph
Last updated: 2020-10-21T22:08:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-10-21 20:47 UTC · Resolved: 2020-10-21 22:08 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/19c21zgk1hph](https://status.twilio.com/incidents/19c21zgk1hph)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-10-21 22:08 UTC: We are no longer seeing failures for a subset of Authy customers starting 2FA verifications via Voice channel where the Authy application names are longer than 30 characters. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-10-21 20:47 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/19c21zgk1hph
- Citation: Twilio, “Authy 2FA Voice Verifications Failing for Subset of Customers” (2020-10-21 20:47 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/19c21zgk1hph (CC BY 4.0).
- Markdown link: `[Twilio: Authy 2FA Voice Verifications Failing for Subset of Customers (2020-10-21)](https://rewindex.com/company/twilio/incidents/19c21zgk1hph)`


---
Canonical: https://rewindex.com/company/twilio/incidents/19c21zgk1hph · Markdown: https://rewindex.com/company/twilio/incidents/19c21zgk1hph.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/19c21zgk1hph · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:50:13.008Z