# Twilio: Our Engineers are Investigating an Issue with Conversation Relay where agent audio is silent

> Twilio status incident “Our Engineers are Investigating an Issue with Conversation Relay where agent audio is silent” on 2025-08-21: impact none (vendor’s label), 3 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/0gjmg4lt0hj9
Last updated: 2025-08-21T07:01:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-08-21 06:58 UTC · Resolved: 2025-08-21 07:01 UTC · Duration: 3 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/0gjmg4lt0hj9](https://status.twilio.com/incidents/0gjmg4lt0hj9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-08-21 07:01 UTC: Twilio Conversation Relay was degraded for 20 minutes between 22:55 and 23:15 Pacific Time on 08/20/2025. During this period of time customers may have intermittently experienced an issue where agent audio is silent. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-08-21 06:58 UTC, resolved after 3 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/0gjmg4lt0hj9
- Citation: Twilio, “Our Engineers are Investigating an Issue with Conversation Relay where agent audio is silent” (2025-08-21 06:58 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/0gjmg4lt0hj9 (CC BY 4.0).
- Markdown link: `[Twilio: Our Engineers are Investigating an Issue with Conversation Relay where agent audio is silent (2025-08-21)](https://rewindex.com/company/twilio/incidents/0gjmg4lt0hj9)`


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Canonical: https://rewindex.com/company/twilio/incidents/0gjmg4lt0hj9 · Markdown: https://rewindex.com/company/twilio/incidents/0gjmg4lt0hj9.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/0gjmg4lt0hj9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:03:52.930Z