# Twilio: On Call Engineers are Investigating an Issue With Failed Calls to Toll Free Numbers in Chile

> Twilio status incident “On Call Engineers are Investigating an Issue With Failed Calls to Toll Free Numbers in Chile” on 2021-08-27: impact none (vendor’s label), 52 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/01pfdb5kh3dy
Last updated: 2021-08-27T15:40:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-08-27 14:48 UTC · Resolved: 2021-08-27 15:40 UTC · Duration: 52 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/01pfdb5kh3dy](https://status.twilio.com/incidents/01pfdb5kh3dy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-08-27 15:40 UTC: We have fully investigated the failed calls to toll free numbers in Chile issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-08-27 14:48 UTC, resolved after 52 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/01pfdb5kh3dy
- Citation: Twilio, “On Call Engineers are Investigating an Issue With Failed Calls to Toll Free Numbers in Chile” (2021-08-27 14:48 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/01pfdb5kh3dy (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an Issue With Failed Calls to Toll Free Numbers in Chile (2021-08-27)](https://rewindex.com/company/twilio/incidents/01pfdb5kh3dy)`


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Canonical: https://rewindex.com/company/twilio/incidents/01pfdb5kh3dy · Markdown: https://rewindex.com/company/twilio/incidents/01pfdb5kh3dy.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/01pfdb5kh3dy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:18:33.946Z