# Twilio: Customers sending Phone Numbers in national format without the country code were receiving invalid number responses.

> Twilio status incident “Customers sending Phone Numbers in national format without the country code were receiving invalid number responses.” on 2024-05-10: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/00kd22g3qqnj
Last updated: 2024-05-10T18:52:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-10 18:52 UTC · Resolved: 2024-05-10 18:52 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/00kd22g3qqnj](https://status.twilio.com/incidents/00kd22g3qqnj)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-05-10 18:52 UTC: A bug was fixed in which the API did not behave according to the public documentation. This caused Customers sending Phone Numbers in national format without the country code were receiving invalid number responses. This was already fixed on May 10th at 11:30 AM PST and we're seeing full recovery.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-05-10 18:52 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/00kd22g3qqnj
- Citation: Twilio, “Customers sending Phone Numbers in national format without the country code were receiving invalid number responses.” (2024-05-10 18:52 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/00kd22g3qqnj (CC BY 4.0).
- Markdown link: `[Twilio: Customers sending Phone Numbers in national format without the country code were receiving invalid number responses. (2024-05-10)](https://rewindex.com/company/twilio/incidents/00kd22g3qqnj)`


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Canonical: https://rewindex.com/company/twilio/incidents/00kd22g3qqnj · Markdown: https://rewindex.com/company/twilio/incidents/00kd22g3qqnj.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/00kd22g3qqnj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:19:26.031Z