# Twilio in October 2016: incidents, uptime and changes

> Twilio in October 2016: 22 incidents on its status page (2 major or critical), 99.84% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Twilio’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/twilio/2016/10
Last updated: 2016-11-01T00:00:00Z

- Incidents posted: 22 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 18, none 2
- Uptime (vendor-reported): 99.84% free of major/critical incidents, 93.45% free of any incident; outage time 1 h 10 min, incident time 2.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2016](https://rewindex.com/company/twilio/2016/09.md) · Next: [November 2016](https://rewindex.com/company/twilio/2016/11.md) · [All months](https://rewindex.com/company/twilio/reports.md) · [Twilio](https://rewindex.com/company/twilio.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Increased error rates for fetching TwiML and webhook requests](https://rewindex.com/company/twilio/incidents/qpswxmbgyfs2.md) | major | 2016-10-21 12:42 UTC | 2016-10-21 13:52 UTC | 1.2 h | resolved |
| [Issue with Inbound Voice Calls to United Kingdom Toll Free Numbers](https://rewindex.com/company/twilio/incidents/70hfjm63x8q8.md) | major | 2016-10-21 13:20 UTC | 2016-10-21 13:52 UTC | 32 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [www.twilio.com/docs unavailable](https://rewindex.com/company/twilio/incidents/jjrk1dh79rmn.md) | minor | 2016-10-03 04:56 UTC | 2016-10-03 07:09 UTC | 2.2 h | resolved |
| [Degraded inbound USA voice traffic](https://rewindex.com/company/twilio/incidents/13dbtpmqqr51.md) | minor | 2016-10-04 15:01 UTC | 2016-10-04 16:08 UTC | 1.1 h | resolved |
| [Missing Console Navigation Links in Japanese Site](https://rewindex.com/company/twilio/incidents/lz1vynf9b9xr.md) | minor | 2016-10-05 04:13 UTC | 2016-10-05 04:34 UTC | 21 min | resolved |
| [Issue with undelivered SMS on UK mobile numbers](https://rewindex.com/company/twilio/incidents/5m11rk9jfjh8.md) | minor | 2016-10-05 23:08 UTC | 2016-10-06 11:04 UTC | 12 h | resolved |
| [Inbound SMS down to some German Twilio numbers](https://rewindex.com/company/twilio/incidents/twwngkkqcrml.md) | minor | 2016-10-11 18:05 UTC | 2016-10-11 20:45 UTC | 2.7 h | resolved |
| [Increased HTTP 500s from Network Traversal Service /Tokens endpoint](https://rewindex.com/company/twilio/incidents/pc9xxnn6wz70.md) | minor | 2016-10-12 16:05 UTC | 2016-10-12 16:09 UTC | 4 min | resolved |
| [Support Services - Console and Zendesk ticket interfaces are out of service](https://rewindex.com/company/twilio/incidents/f8403bmd18y0.md) | minor | 2016-10-13 18:25 UTC | 2016-10-13 20:27 UTC | 2.0 h | resolved |
| [Increased error rates in fetching messagelist and instances. Message feedback functionality unavailable.](https://rewindex.com/company/twilio/incidents/h3k032p9sb60.md) | minor | 2016-10-14 19:57 UTC | 2016-10-14 20:37 UTC | 40 min | resolved |
| [Some Short Code messages failed to send in North America](https://rewindex.com/company/twilio/incidents/4gy2fk0vcbrp.md) | none | 2016-10-15 00:39 UTC | 2016-10-15 00:39 UTC | 0 min | resolved |
| [Increased Programmable Voice errors across multiple regions](https://rewindex.com/company/twilio/incidents/gddy2b871gr1.md) | minor | 2016-10-15 16:20 UTC | 2016-10-15 16:59 UTC | 39 min | resolved |
| [Degraded Service for Inbound Calls to Numbers in Rio de Janeiro, Brazil](https://rewindex.com/company/twilio/incidents/77khtwmnh8k4.md) | minor | 2016-10-17 02:32 UTC | 2016-10-17 13:42 UTC | 11 h | resolved |
| [Investigating issues with WebRTC client](https://rewindex.com/company/twilio/incidents/k5wmh932f7jh.md) | minor | 2016-10-18 19:04 UTC | 2016-10-18 19:36 UTC | 32 min | resolved |
| [Problems receiving inbound messages to Mexico, Chile, China and Taiwan Twilio numbers](https://rewindex.com/company/twilio/incidents/3k97v4w8d65c.md) | minor | 2016-10-20 07:42 UTC | 2016-10-20 08:02 UTC | 20 min | resolved |
| [Failures in request to cancel calls using the Programmable Voice API](https://rewindex.com/company/twilio/incidents/t44wkd7d9mh3.md) | minor | 2016-10-20 17:00 UTC | 2016-10-20 19:53 UTC | 2.9 h | resolved |
| [Increased error rates for fetching TwiML and webhook requests](https://rewindex.com/company/twilio/incidents/qpswxmbgyfs2.md) | major | 2016-10-21 12:42 UTC | 2016-10-21 13:52 UTC | 1.2 h | resolved |
| [Issue with Inbound Voice Calls to United Kingdom Toll Free Numbers](https://rewindex.com/company/twilio/incidents/70hfjm63x8q8.md) | major | 2016-10-21 13:20 UTC | 2016-10-21 13:52 UTC | 32 min | resolved |
| [DNS resolution issues](https://rewindex.com/company/twilio/incidents/z8clzynxzr8d.md) | minor | 2016-10-21 16:38 UTC | 2016-10-21 22:29 UTC | 5.8 h | resolved |
| [Errors when processing TwiML](https://rewindex.com/company/twilio/incidents/6tqwt0q2qk42.md) | minor | 2016-10-24 18:42 UTC | 2016-10-24 19:50 UTC | 1.1 h | resolved |
| [Inbound Messages Stuck in Queued State](https://rewindex.com/company/twilio/incidents/tnsjr7nrjtdt.md) | minor | 2016-10-24 22:34 UTC | 2016-10-24 22:58 UTC | 24 min | resolved |
| [DTMF failures on voice calls](https://rewindex.com/company/twilio/incidents/rrsr1t25t32k.md) | minor | 2016-10-25 17:27 UTC | 2016-10-25 18:35 UTC | 1.1 h | resolved |
| [Failures when adding participants to conferences](https://rewindex.com/company/twilio/incidents/z5cd87m1rsg8.md) | none | 2016-10-25 18:40 UTC | 2016-10-25 18:40 UTC | 0 min | resolved |
| [API errors querying for Message Logs](https://rewindex.com/company/twilio/incidents/bjn9bzcn6htc.md) | minor | 2016-10-28 17:52 UTC | 2016-10-28 20:16 UTC | 2.4 h | resolved |

## Cite this

Twilio posted 22 status incidents in October 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/twilio/2016/10
- Citation: Twilio, “Twilio in October 2016” (2016-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/2016/10 (CC BY 4.0).
- Markdown link: `[Twilio: Twilio in October 2016 (2016-10-01)](https://rewindex.com/company/twilio/2016/10)`


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Canonical: https://rewindex.com/company/twilio/2016/10 · Markdown: https://rewindex.com/company/twilio/2016/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:29:10.878Z