# Trello: Investigating new product purchasing

> Trello status incident “Investigating new product purchasing” on 2024-02-29: impact none (vendor’s label), 1.4 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/trello/incidents/zf2v2vn3tq5s
Last updated: 2024-02-29T02:53:17Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-29 01:27 UTC · Resolved: 2024-02-29 02:53 UTC · Duration: 1.4 h
- Updates: 2
- [Vendor status page: https://stspg.io/psq4kfq0f2zk](https://stspg.io/psq4kfq0f2zk)
- [Company: Trello](https://rewindex.com/company/trello.md)

## Timeline of updates

- **investigating** 2024-02-29 01:27 UTC: We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.
- **resolved** 2024-02-29 02:53 UTC: Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally.

## Cite this

Status incident (vendor impact label: none) posted by Trello, started 2024-02-29 01:27 UTC, resolved after 1.4 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/trello/incidents/zf2v2vn3tq5s
- Citation: Trello, “Investigating new product purchasing” (2024-02-29 01:27 UTC). Archived by Rewindex: https://rewindex.com/company/trello/incidents/zf2v2vn3tq5s (CC BY 4.0).
- Markdown link: `[Trello: Investigating new product purchasing (2024-02-29)](https://rewindex.com/company/trello/incidents/zf2v2vn3tq5s)`


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Canonical: https://rewindex.com/company/trello/incidents/zf2v2vn3tq5s · Markdown: https://rewindex.com/company/trello/incidents/zf2v2vn3tq5s.md · JSON: https://rewindex.com/api/v1/companies/trello/incidents/zf2v2vn3tq5s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:56:54.214Z