# Trello: Login failures

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-03-14 13:00 UTC · Resolved: 2022-03-14 13:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://trello.status.atlassian.com/incidents/sgh376qp9ww4](https://trello.status.atlassian.com/incidents/sgh376qp9ww4)
- [Company: Trello](https://rewindex.com/company/trello.md)

## Timeline of updates

- **resolved** 2022-03-14 13:00 UTC: On March 14, 2022, between 01:05pm and 01:47pm UTC, some Atlassian customers were unable to login to our products including Trello and Statuspage, and could not access some services including the ability to create support tickets. The underlying cause was a newly introduced configuration data store that did not scale up properly due to a misconfiguration of autoscaling. The incident was detected by Atlassian's automated monitoring system and mitigated by disabling the use of the new configuration datastore which put our systems into a known good state. The total time to resolution was approximately 42 minutes.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/trello/incidents/sgh376qp9ww4 · Markdown: https://rewindex.com/company/trello/incidents/sgh376qp9ww4.md · JSON: https://rewindex.com/api/v1/companies/trello/incidents/sgh376qp9ww4 · Generated 2026-10-18T12:34:44.505Z