# Trello: Intermittent error accessing content

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-21 00:18 UTC · Resolved: 2024-06-21 02:47 UTC · Duration: 2.5 h
- Updates: 3 · Affected components: Trello.com
- [Vendor status page: https://stspg.io/g9xczd0lbpq4](https://stspg.io/g9xczd0lbpq4)
- [Company: Trello](https://rewindex.com/company/trello.md)

## Summary

Trello.com experienced a major incident with intermittent content-access errors affecting some Atlassian Cloud customers, starting 2024-06-21 00:18 UTC and lasting 2 h 29 min, until resolution at 2024-06-21 02:47 UTC. The vendor said it identified the root cause, mitigated the problem, and restored normal service. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-06-21 00:18 UTC: We are investigating an intermittent issue with accessing Atlassian Cloud services that is impacting some Atlassian Cloud customers. We will provide more details once we identify the root cause.
- **monitoring** 2024-06-21 01:31 UTC: We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
- **resolved** 2024-06-21 02:47 UTC: Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2024-06-21 00:18 UTC: [Major incident: Intermittent error accessing content](https://rewindex.com/change/ie9ecb509498d77.md)


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Canonical: https://rewindex.com/company/trello/incidents/fdbxzjph0969 · Markdown: https://rewindex.com/company/trello/incidents/fdbxzjph0969.md · JSON: https://rewindex.com/api/v1/companies/trello/incidents/fdbxzjph0969 · Generated 2026-10-18T10:38:08.471Z