# Trello: Email to Board feature isn't working as expected for some customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-25 19:22 UTC · Resolved: 2024-09-25 21:32 UTC · Duration: 2.2 h
- Updates: 5 · Affected components: Trello.com, API
- [Vendor status page: https://stspg.io/38s9sv35sqh2](https://stspg.io/38s9sv35sqh2)
- [Company: Trello](https://rewindex.com/company/trello.md)

## Timeline of updates

- **investigating** 2024-09-25 19:22 UTC: We are investigating issues with Email-to-Board feature not working for some customers and will provide updates here soon.
- **investigating** 2024-09-25 19:51 UTC: We are continuing to investigate issues with Email-to-Board feature not working for some customers and will provide updates as we learn more.
- **identified** 2024-09-25 19:58 UTC: We've identified the issue that caused the issues with the Email-to-Board feature not working correctly, and we're now working on a fix for the problem and will provide a new update here soon.
- **monitoring** 2024-09-25 20:53 UTC: On Sept 25 we identified that our email-to-board feature was failing for some users. We have taken action to mitigate  this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.
- **resolved** 2024-09-25 21:32 UTC: On September 25th, we identified a temporary outage with the Email-to-Board feature. The affected feature is now back online, and no further impact has been observed.


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Canonical: https://rewindex.com/company/trello/incidents/58r3l27hnb7g · Markdown: https://rewindex.com/company/trello/incidents/58r3l27hnb7g.md · JSON: https://rewindex.com/api/v1/companies/trello/incidents/58r3l27hnb7g · Generated 2026-10-18T09:46:32.787Z