# Travis CI: Linux and Windows VMs not booting

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-04-08 14:57 UTC · Resolved: 2020-04-08 15:32 UTC · Duration: 36 min
- Updates: 2 · Affected components: Builds Processing - Linux and Windows Builds, Linux and Windows Builds, Google Cloud Platform Google Compute Engine
- [Vendor status page: http://stspg.io/rgsz6fnv6k9s](http://stspg.io/rgsz6fnv6k9s)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)

## Summary

Travis CI reported a major outage preventing Linux and Windows VMs from booting to run builds, starting 2020-04-08 14:57 UTC and lasting 35 min. The vendor attributed it to a service provider issue; at 2020-04-08 15:32 UTC, it reported the issue resolved and said builds should process normally. _(machine-written, sol)_
## Timeline of updates

- **identified** 2020-04-08 14:57 UTC: Our service provider is experiencing issues, and at the moment we are unable to boot VMs to run the builds on Linux and Windows.
- **resolved** 2020-04-08 15:32 UTC: The service provider issue has been resolved. The builds should be processed normally.

## Rewindex changes for this incident

- 2020-04-08 14:57 UTC: [Major incident: Linux and Windows VMs not booting](https://rewindex.com/change/i4618db90a0f3c8.md)


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Canonical: https://rewindex.com/company/travis-ci/incidents/vs3ytdvybgdh · Markdown: https://rewindex.com/company/travis-ci/incidents/vs3ytdvybgdh.md · JSON: https://rewindex.com/api/v1/companies/travis-ci/incidents/vs3ytdvybgdh · Generated 2026-10-18T10:40:54.618Z