# Travis CI: Builds are not triggering for travis-ci.com

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2020-09-24 09:12 UTC · Resolved: 2020-09-24 10:14 UTC · Duration: 1.0 h
- Updates: 5 · Affected components: Builds Processing - Linux and Windows Builds, Linux and Windows Builds
- [Vendor status page: http://stspg.io/tgswyl9pmfv9](http://stspg.io/tgswyl9pmfv9)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)

## Summary

Travis CI’s major outage prevented travis-ci.com Linux and Windows builds from triggering from 2020-09-24 09:12 UTC to 2020-09-24 10:14 UTC (1 h 1 min). The postmortem cited a Bitbucket implementation infinite loop involving suspended users or missing repository permissions, causing VCS instability and high memory usage; the fix checks the suspended flag. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2020-09-24 09:12 UTC: We are investigating the root cause behind why builds are not triggered for travis-ci.com
- **identified** 2020-09-24 09:41 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2020-09-24 09:41 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2020-09-24 10:14 UTC: This incident has been resolved.
- **postmortem** 2020-10-01 13:18 UTC: We are extremely sorry about the outage on this incident and we would like to share some action that has been taken; \* Issue reported date: The issue has been reported on 24.09.2020 09:12 UTC. \* Issue: \*\*Unstable VCS service, high memory usage\*\* \* Reason: Issue in Bitbucket implementation, infinity loop when a user has been suspended or without permissions to the repository \* Solution: Check suspended flag before API calls, infinite loop retries removed. \* Fixed time: 24.09.2020 10:14 UTC \* Action required from users: None \* Issue status: Fixed Thank you for your understanding.

## Rewindex changes for this incident

- 2020-09-24 09:12 UTC: [Major incident: Builds are not triggering for travis-ci.com](https://rewindex.com/change/i1a99f464d35e50.md)


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Canonical: https://rewindex.com/company/travis-ci/incidents/b6qspf0wg8y3 · Markdown: https://rewindex.com/company/travis-ci/incidents/b6qspf0wg8y3.md · JSON: https://rewindex.com/api/v1/companies/travis-ci/incidents/b6qspf0wg8y3 · Generated 2026-10-18T09:43:26.127Z