# Travis CI: Builds are not triggering for travis-ci.com

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-07-13 16:41 UTC · Resolved: 2021-07-13 19:45 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: GitHub Issues, PRs, Dashboard, Projects, Builds Processing - Linux and Windows Builds, Linux and Windows Builds, Builds Processing - Mac Builds, GitHub API Requests
- [Vendor status page: https://stspg.io/76wgrrstkrr5](https://stspg.io/76wgrrstkrr5)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)

## Summary

Travis CI reported a major incident preventing some users from triggering travis-ci.com builds on GitHub commits. It started at 2021-07-13 16:41 UTC and was resolved at 2021-07-13 19:45 UTC, lasting 3 h 4 min; the infrastructure team reported implementing a fix at 07-13 17:01 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-07-13 16:41 UTC: Sorry, some users are unable to trigger builds on GitHub commits. We are working on it and hope to restore the functionality shortly. Sorry for the inconvenience!
- **monitoring** 2021-07-13 17:01 UTC: Our Infra team has implemented a fix that should resolve this issue. Thank you for your patience and cooperation!
- **resolved** 2021-07-13 19:45 UTC: This incident has been resolved. If you face any issues with builds on Travis Platform, you can reach our support staff at support@travis-ci.com

## Rewindex changes for this incident

- 2021-07-13 16:41 UTC: [Major incident: Builds are not triggering for travis-ci.com](https://rewindex.com/change/i426cdc5fdd22e6.md)


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Canonical: https://rewindex.com/company/travis-ci/incidents/7vps5pr63646 · Markdown: https://rewindex.com/company/travis-ci/incidents/7vps5pr63646.md · JSON: https://rewindex.com/api/v1/companies/travis-ci/incidents/7vps5pr63646 · Generated 2026-10-18T09:38:33.952Z