# Travis CI: Internal Mac build errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-03-22 16:23 UTC · Resolved: 2020-03-22 17:12 UTC · Duration: 49 min
- Updates: 3 · Affected components: Builds Processing - Mac Builds
- [Vendor status page: http://stspg.io/wwq8w5llfbf1](http://stspg.io/wwq8w5llfbf1)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)

## Summary

Travis CI reported a major Mac Builds outage from 2020-03-22 16:23 UTC to 2020-03-22 17:12 UTC, lasting 49 min. A portion of Mac infrastructure prevented builds from running correctly, with affected jobs logging "An error occurred while generating the build script." Travis CI removed affected hardware from the executor pool and restored normal Mac build capacity. _(machine-written, sol)_
## Timeline of updates

- **identified** 2020-03-22 16:23 UTC: We have identified an issue with a portion of Mac infrastructure which prevents builds from running correctly. We are working on mitigating the impact of this problem. Affected jobs would indicate "An error occurred while generating the build script." in the logs.
- **monitoring** 2020-03-22 16:42 UTC: We have removed the affected hardware out of the executor pool. Requests should work as expected at this time.
- **resolved** 2020-03-22 17:12 UTC: The Mac build capacity has been brought back to normal.

## Rewindex changes for this incident

- 2020-03-22 16:23 UTC: [Major incident: Internal Mac build errors](https://rewindex.com/change/if5460bc52d700c.md)


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Canonical: https://rewindex.com/company/travis-ci/incidents/7mbxh26jk3sl · Markdown: https://rewindex.com/company/travis-ci/incidents/7mbxh26jk3sl.md · JSON: https://rewindex.com/api/v1/companies/travis-ci/incidents/7mbxh26jk3sl · Generated 2026-10-18T09:43:33.042Z