# Travis CI: Some users are facing issues when triggering a build on Travis CI Platform.

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-10-20 13:57 UTC · Resolved: 2021-10-20 19:05 UTC · Duration: 5.1 h
- Updates: 4
- [Vendor status page: https://stspg.io/m4jmvv89fnms](https://stspg.io/m4jmvv89fnms)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)

## Timeline of updates

- **identified** 2021-10-20 13:57 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2021-10-20 16:46 UTC: Summary: Users on Old Travis CI pricing model: We have identified that the Users/Orgs on old Travis CI pricing model are unable to trigger builds. Description: Users are not able to trigger builds on Travis CI Platform with a message "We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution." Our engineering team is continually working towards the resolution to this issue and we will provide further updates as soon as a fix is deployed.
- **monitoring** 2021-10-20 17:24 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2021-10-20 19:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/travis-ci/incidents/4cmwb4k2psx3 · Markdown: https://rewindex.com/company/travis-ci/incidents/4cmwb4k2psx3.md · JSON: https://rewindex.com/api/v1/companies/travis-ci/incidents/4cmwb4k2psx3 · Generated 2026-10-18T11:32:14.087Z