# ThoughtSpot: Emails (LB schedules, KPI alerts, activation emails, etc) is facing issues for COMS enabled clusters.

> ThoughtSpot status incident “Emails (LB schedules, KPI alerts, activation emails, etc) is facing issues for COMS enabled clusters.” on 2026-09-24: impact minor (vendor’s label), 0 min, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/thoughtspot/incidents/lr8jjtt2v83z
Last updated: 2026-09-24T23:22:13Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-24 23:22 UTC · Resolved: 2026-09-24 23:22 UTC · Duration: 0 min
- Updates: 5 · Affected components: Americas, Asia Pacific, Australia and New Zealand, Europe and Middle East Asia, Other Services - Americas, Other Services - Asia Pacific, Other Services - Australia and New Zealand, Other Services - Europe and Middle East Asia
- [Vendor status page: https://trust.thoughtspot.cloud/incidents/lr8jjtt2v83z](https://trust.thoughtspot.cloud/incidents/lr8jjtt2v83z)
- [Company: ThoughtSpot](https://rewindex.com/company/thoughtspot.md)

## Timeline of updates

- **investigating** 2026-09-24 16:48 UTC: We are currently investigating this issue.
- **identified** 2026-09-24 19:45 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-09-24 21:51 UTC: A fix has been implemented and we are monitoring for now. Note: Emails are being processed now, the long pending emails may be delivered without attachments (if any), but the latest one will be delivered as it is.
- **monitoring** 2026-09-24 23:21 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-09-24 23:22 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by ThoughtSpot, started 2026-09-24 23:22 UTC, resolved after 0 min, 5 update(s).

- Canonical URL: https://rewindex.com/company/thoughtspot/incidents/lr8jjtt2v83z
- Citation: ThoughtSpot, “Emails (LB schedules, KPI alerts, activation emails, etc) is facing issues for COMS enabled clusters.” (2026-09-24 23:22 UTC). Archived by Rewindex: https://rewindex.com/company/thoughtspot/incidents/lr8jjtt2v83z (CC BY 4.0).
- Markdown link: `[ThoughtSpot: Emails (LB schedules, KPI alerts, activation emails, etc) is facing issues for COMS enabled clusters. (2026-09-24)](https://rewindex.com/company/thoughtspot/incidents/lr8jjtt2v83z)`


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Canonical: https://rewindex.com/company/thoughtspot/incidents/lr8jjtt2v83z · Markdown: https://rewindex.com/company/thoughtspot/incidents/lr8jjtt2v83z.md · JSON: https://rewindex.com/api/v1/companies/thoughtspot/incidents/lr8jjtt2v83z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:52:29.884Z