# Temporal Cloud: Some customers in AWS eu-west-1 may experience elevated latencies

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-20 13:47 UTC · Resolved: 2026-07-20 20:50 UTC · Duration: 7.0 h
- Updates: 5 · Affected components: Amazon Web Services (AWS) - eu-west-1, eu-west-1
- [Vendor status page: https://stspg.io/nd7x8259j3gt](https://stspg.io/nd7x8259j3gt)
- [Company: Temporal Cloud](https://rewindex.com/company/temporal-cloud.md)

## Timeline of updates

- **investigating** 2026-07-20 13:47 UTC: Some customers in AWS eu-west-1 may experience elevated latencies starting 13:47 UTC time.
- **investigating** 2026-07-20 14:18 UTC: We are continuing to investigate this issue.
- **identified** 2026-07-20 19:11 UTC: As of 17:53 UTC our engineering team has identified the issue and is actively working to restore normal service. We will provide another update as more information becomes available.
- **monitoring** 2026-07-20 19:50 UTC: Our engineering has implemented a fix and we are seeing normal service return to this region.  We are continuing to monitor.
- **resolved** 2026-07-20 20:50 UTC: We have continued to see normal activity in this region with latencies holding at pre-incident levels.  This incident is now resolved.


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Canonical: https://rewindex.com/company/temporal-cloud/incidents/xcwpl28f7hll · Markdown: https://rewindex.com/company/temporal-cloud/incidents/xcwpl28f7hll.md · JSON: https://rewindex.com/api/v1/companies/temporal-cloud/incidents/xcwpl28f7hll · Generated 2026-10-18T12:19:42.456Z