# Temporal Cloud: Some customers in AWS eu-west-1 may experience elevated latencies

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-07 18:26 UTC · Resolved: 2026-08-07 18:26 UTC · Duration: 0 min
- Updates: 6 · Affected components: Amazon Web Services (AWS) - eu-west-1, eu-west-1
- [Vendor status page: https://stspg.io/wpj21r051398](https://stspg.io/wpj21r051398)
- [Company: Temporal Cloud](https://rewindex.com/company/temporal-cloud.md)

## Timeline of updates

- **investigating** 2026-08-05 13:17 UTC: Customers in AWS eu-west-1 might have experienced degraded API latencies starting 07:00 UTC.
- **identified** 2026-08-05 13:24 UTC: The issue has been identified and remediation work is ongoing. API latencies might remain elevated while work completes.
- **identified** 2026-08-05 16:05 UTC: The remediation work is still in progress. Next update will be posted once this completes.
- **identified** 2026-08-05 17:29 UTC: Remediation has improved overall latency. We continue to monitor while the remaining work completes.
- **monitoring** 2026-08-06 02:52 UTC: Remediation remains in effect, and latency and error rates continue to improve. We are actively monitoring the system to ensure continued stability.
- **resolved** 2026-08-07 18:26 UTC: No further errors and latencies have been observed and systems remain stable. The issue was capacity related and caused elevated database latencies. The service was scaled up and closely monitored until all latencies resolved.


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Canonical: https://rewindex.com/company/temporal-cloud/incidents/ms0tv3v8fq5n · Markdown: https://rewindex.com/company/temporal-cloud/incidents/ms0tv3v8fq5n.md · JSON: https://rewindex.com/api/v1/companies/temporal-cloud/incidents/ms0tv3v8fq5n · Generated 2026-10-18T12:20:27.072Z