# Temporal Cloud: Some customers may experience a loss in metrics (v0 and v1) starting 19:00 UTC

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-16 22:26 UTC · Resolved: 2026-07-17 02:14 UTC · Duration: 3.8 h
- Updates: 6 · Affected components: Google Cloud Provider (GCP) - us-east4
- [Vendor status page: https://stspg.io/7rwtn1rdqz2w](https://stspg.io/7rwtn1rdqz2w)
- [Company: Temporal Cloud](https://rewindex.com/company/temporal-cloud.md)

## Timeline of updates

- **investigating** 2026-07-16 22:26 UTC: We are currently investigating, additional details to come shortly. Impact is limited to metrics only.
- **investigating** 2026-07-16 22:42 UTC: Global metrics service has been impacted by this incident. We're working on mitigation.
- **identified** 2026-07-16 23:21 UTC: We're in the process of mitigating impact and metrics are slowly being restored across some namespaces.
- **identified** 2026-07-17 00:00 UTC: Mitigation is still in progress and metrics are slowly being restored across namespaces.
- **monitoring** 2026-07-17 00:24 UTC: Mitigation is complete and global metrics are restored. We are currently monitoring.
- **resolved** 2026-07-17 02:14 UTC: A configuration error caused a partial loss of metrics (v0 and v1) for some customers between 2026-07-16 19:00 UTC and 2026-07-17 02:12 UTC. We have updated the config and mitigated impact across impacted regions. All global metrics are now restored and the incident is resolved.


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Canonical: https://rewindex.com/company/temporal-cloud/incidents/l4v6gz2ym0f4 · Markdown: https://rewindex.com/company/temporal-cloud/incidents/l4v6gz2ym0f4.md · JSON: https://rewindex.com/api/v1/companies/temporal-cloud/incidents/l4v6gz2ym0f4 · Generated 2026-10-18T11:26:49.549Z