# Temporal Cloud: Customers in us-east-2 may experience some visibility related errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-15 16:55 UTC · Resolved: 2026-07-15 21:15 UTC · Duration: 4.3 h
- Updates: 7 · Affected components: Amazon Web Services (AWS) - us-east-2, us-east-2
- [Vendor status page: https://stspg.io/b09nh73kxwgn](https://stspg.io/b09nh73kxwgn)
- [Company: Temporal Cloud](https://rewindex.com/company/temporal-cloud.md)

## Summary

Temporal Cloud reported a major incident causing visibility query errors for namespaces in us-east-2, starting 2026-07-15 16:55 UTC and resolving 2026-07-15 21:15 UTC (4 h 19 min). Temporal scaled up service for mitigation and advised MRN-enabled customers to fail over to passive regions. All namespaces failed over by Temporal were failed back before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-15 16:55 UTC: Customers with namespaces in us-east-2 may experience errors with visibility queries. We are currently investigating.
- **identified** 2026-07-15 17:52 UTC: We are working on a fix, if your namespace are MRN enabled please fail over to your passive regions for faster recovery.
- **identified** 2026-07-15 18:33 UTC: All MRN-enabled namespaces have been failed over as of 17:53 UTC. Mitigation continues to progress.
- **identified** 2026-07-15 19:12 UTC: Mitigation is still in progress. We are scaling up service to help with mitigation efforts.
- **monitoring** 2026-07-15 19:58 UTC: Mitigation is in effect, we are seeing some recovery. Please submit a support ticket if you are seeing service degradation.
- **monitoring** 2026-07-15 20:29 UTC: We are seeing full recovery on our end, we are continuing to monitor.
- **resolved** 2026-07-15 21:15 UTC: All MRN-enabled namespaces failed over by Temporal have been failed back. This incident has been fully mitigated and is now resolved.

## Rewindex changes for this incident

- 2026-07-15 16:55 UTC: [Major incident: Customers in us-east-2 may experience some visibility related errors](https://rewindex.com/change/iade6de09a80ce2.md)


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Canonical: https://rewindex.com/company/temporal-cloud/incidents/dpytf2mjd69z · Markdown: https://rewindex.com/company/temporal-cloud/incidents/dpytf2mjd69z.md · JSON: https://rewindex.com/api/v1/companies/temporal-cloud/incidents/dpytf2mjd69z · Generated 2026-10-18T10:24:21.670Z