# Telnyx: MS Teams outbound call drops due to IceConnectivityChecksFailed

> Telnyx status incident “MS Teams outbound call drops due to IceConnectivityChecksFailed” on 2026-11-12: impact major (vendor’s label), 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/telnyx/incidents/01M78301WP1PKBP0VBK4YTNB8Q
Last updated: 2026-11-12T14:36:11Z

- Impact (vendor’s label): major
- Status: identified
- Started: 2026-11-12 14:36 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 1 · Affected components: MS Teams Operator Connect
- [Vendor status page: https://status.telnyx.com/incidents/01M78301WP1PKBP0VBK4YTNB8Q](https://status.telnyx.com/incidents/01M78301WP1PKBP0VBK4YTNB8Q)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)

## Timeline of updates

- **identified** 2026-11-12 14:36 UTC: Microsoft Teams outbound calls to Telnyx are dropping 15–21 seconds after answer with IceConnectivityChecksFailed. Our engineering team has identifed a root cause and is preparing a patch. We will update on the latest via the status page.

## Rewindex changes for this incident

- 2026-11-12 14:36 UTC: [Major incident: MS Teams outbound call drops due to IceConnectivityChecksFailed](https://rewindex.com/change/i5a7ff823ab9b9e.md)

## Cite this

Status incident (vendor impact label: major) posted by Telnyx, started 2026-11-12 14:36 UTC, not resolved, 1 update(s).

- Canonical URL: https://rewindex.com/company/telnyx/incidents/01M78301WP1PKBP0VBK4YTNB8Q
- Citation: Telnyx, “MS Teams outbound call drops due to IceConnectivityChecksFailed” (2026-11-12 14:36 UTC). Archived by Rewindex: https://rewindex.com/company/telnyx/incidents/01M78301WP1PKBP0VBK4YTNB8Q (CC BY 4.0).
- Markdown link: `[Telnyx: MS Teams outbound call drops due to IceConnectivityChecksFailed (2026-11-12)](https://rewindex.com/company/telnyx/incidents/01M78301WP1PKBP0VBK4YTNB8Q)`


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Canonical: https://rewindex.com/company/telnyx/incidents/01M78301WP1PKBP0VBK4YTNB8Q · Markdown: https://rewindex.com/company/telnyx/incidents/01M78301WP1PKBP0VBK4YTNB8Q.md · JSON: https://rewindex.com/api/v1/companies/telnyx/incidents/01M78301WP1PKBP0VBK4YTNB8Q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T01:48:38.330Z