# Telnyx: Programmable Video service outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-10-16 18:21 UTC · Resolved: 2026-10-17 00:08 UTC · Duration: 5.8 h
- Updates: 3 · Affected components: Programmable Video
- [Vendor status page: https://status.telnyx.com/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD](https://status.telnyx.com/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)

## Timeline of updates

- **identified** 2026-10-16 18:21 UTC: video.telnyx.com "video.telnyx.com": http://video.telnyx.com is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.
- **monitoring** 2026-10-16 22:54 UTC: We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.
- **resolved** 2026-10-17 00:08 UTC: This is resolved

## Rewindex changes for this incident

- 2026-10-16 18:21 UTC: [Critical incident: Programmable Video service outage](https://rewindex.com/change/ib8a717db4bf145.md)


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Canonical: https://rewindex.com/company/telnyx/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD · Markdown: https://rewindex.com/company/telnyx/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD.md · JSON: https://rewindex.com/api/v1/companies/telnyx/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD · Generated 2026-10-19T21:10:19.804Z