# Telnyx: Telnyx's Support AI Assistant (TAIA) - currently unavailable 

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-25 15:00 UTC · Resolved: 2026-09-25 15:54 UTC · Duration: 54 min
- Updates: 4 · Affected components: Telnyx's Support AI Assistant (TAIA)
- [Vendor status page: https://status.telnyx.com/incidents/01M3CHA5SERZ7XSYJAACEGK1JX](https://status.telnyx.com/incidents/01M3CHA5SERZ7XSYJAACEGK1JX)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)

## Timeline of updates

- **investigating** 2026-09-25 15:00 UTC: Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.
- **identified** 2026-09-25 15:04 UTC: Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.
- **monitoring** 2026-09-25 15:18 UTC: Engineers have restored service and continue to monitor.
- **resolved** 2026-09-25 15:54 UTC: Engineers have resolved the issue and no further errors are observed at this time.

## Rewindex changes for this incident

- 2026-09-25 15:00 UTC: [Major incident: Telnyx's Support AI Assistant (TAIA) - currently unavailable](https://rewindex.com/change/i0881b42fdb7fa1.md)


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Canonical: https://rewindex.com/company/telnyx/incidents/01M3CHA5SERZ7XSYJAACEGK1JX · Markdown: https://rewindex.com/company/telnyx/incidents/01M3CHA5SERZ7XSYJAACEGK1JX.md · JSON: https://rewindex.com/api/v1/companies/telnyx/incidents/01M3CHA5SERZ7XSYJAACEGK1JX · Generated 2026-10-19T21:10:37.533Z