# Telnyx: Telnyx's Support AI Assistant (TAIA) - currently unavailable 

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-22 08:19 UTC · Resolved: 2026-09-22 09:19 UTC · Duration: 1.0 h
- Updates: 4 · Affected components: Telnyx's Support AI Assistant (TAIA)
- [Vendor status page: https://status.telnyx.com/incidents/01M34357SM2KX9GZ71RFE4QV5H](https://status.telnyx.com/incidents/01M34357SM2KX9GZ71RFE4QV5H)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)

## Timeline of updates

- **investigating** 2026-09-22 08:19 UTC: Customers interacting with our AI Assistant widget through chat or email may observe errors at this time, engineering teams are working to restore the service.
- **identified** 2026-09-22 08:36 UTC: Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.
- **monitoring** 2026-09-22 08:59 UTC: Engineers have restored service and continue to monitor.
- **resolved** 2026-09-22 09:19 UTC: Engineers have resolved the issue and no further errors are observed at this time.

## Rewindex changes for this incident

- 2026-09-22 08:19 UTC: [Critical incident: Telnyx's Support AI Assistant (TAIA) - currently unavailable](https://rewindex.com/change/i546ae6d2bf49c4.md)


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Canonical: https://rewindex.com/company/telnyx/incidents/01M34357SM2KX9GZ71RFE4QV5H · Markdown: https://rewindex.com/company/telnyx/incidents/01M34357SM2KX9GZ71RFE4QV5H.md · JSON: https://rewindex.com/api/v1/companies/telnyx/incidents/01M34357SM2KX9GZ71RFE4QV5H · Generated 2026-10-19T21:10:14.785Z