# Telnyx: Issues affecting call audio quality

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-10 16:00 UTC · Resolved: 2026-09-11 04:20 UTC · Duration: 12 h
- Updates: 4 · Affected components: Sydney, Australia, Toronto, Canada, San Jose, CA, Chicago, IL, Ashburn, VA, London, UK, Amsterdam, Netherlands, Chennai, India, Frankfurt, Germany, Dubai, UAE , Melbourne, Australia, Mumbai, India, Montreal, Canada
- [Vendor status page: https://status.telnyx.com/incidents/01M260SVW2WZXBEH8333TA4JK3](https://status.telnyx.com/incidents/01M260SVW2WZXBEH8333TA4JK3)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)

## Timeline of updates

- **investigating** 2026-09-10 16:00 UTC: Our engineers are currently investigating an issue which is causing one-way/degraded audio on inbound and outbound calls.
- **resolved** 2026-09-11 01:43 UTC: This issue is now resolved.
- **monitoring** 2026-09-11 04:04 UTC: This issue was resolved today at 16.05 UTC and we’re now monitoring
- **resolved** 2026-09-11 04:20 UTC: This issue is now resolved.

## Rewindex changes for this incident

- 2026-09-10 16:00 UTC: [Major incident: Issues affecting call audio quality](https://rewindex.com/change/i7bfedcc5320619.md)


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Canonical: https://rewindex.com/company/telnyx/incidents/01M260SVW2WZXBEH8333TA4JK3 · Markdown: https://rewindex.com/company/telnyx/incidents/01M260SVW2WZXBEH8333TA4JK3.md · JSON: https://rewindex.com/api/v1/companies/telnyx/incidents/01M260SVW2WZXBEH8333TA4JK3 · Generated 2026-10-19T21:10:44.856Z