# Telnyx

- Domain: telnyx.com · Category: comms
- Status page: https://status.telnyx.com (polled every 10 minutes; now operational)
- Incidents archived: 47 (21 major/critical, 135 maintenances), history since 2026-07-16
- Last 90 days: 45 incidents; open now: 0
- Silently edited or deleted incidents: 0

## How Telnyx reports incidents

- First posted only after it was over: 2% (1 of 47 incidents in full detail); typical vendor 6%
- Median time to resolve: 4 h 29 min (90th percentile 5.1 days); typical vendor 2 h
- Major or critical incidents: 6.6 a month (21 over 96 days); typical vendor 1.2
- Rewrites caught since 2026-10-17: 0 deleted, 0 edited
Compared with 152 vendors: [all scorecards](https://rewindex.com/scorecards.md)

## Dependencies (observed)

| Depends on | Signal | Blamed in | Hosting | Integration | Events | Declared |
| --- | --- | --- | --- | --- | --- | --- |
| AWS (Amazon Web Services) | medium | 1 | 1 | 0 | 0 |  |
| Deepgram | medium | 1 | 0 | 0 | 0 |  |
| mobile/SMS carriers | medium | 0 | 0 | 4 | 0 |  |
| OpenAI | low | 0 | 0 | 1 | 0 |  |

| Depended on by | Signal | Blamed in | Hosting | Integration | Events | Declared |
| --- | --- | --- | --- | --- | --- | --- |
| [Retell AI](https://rewindex.com/company/retell-ai.md) | high | 3 | 0 | 0 | 0 |  |
| [Twilio](https://rewindex.com/company/twilio.md) | low | 0 | 0 | 1 | 0 |  |

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2026 | 47 | 21 | 135 | 4.7 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-10-16 18:21 UTC | [Critical incident: Programmable Video service outage](https://rewindex.com/change/ib8a717db4bf145.md) | pending |
| 2026-10-12 08:31 UTC | [Major incident: Email API messages rejected with gw\_reject// injection\_failed](https://rewindex.com/change/if0d120104701d2.md) | pending |
| 2026-10-06 17:38 UTC | [Major incident: Delayed delivery of 10DLC SMS messages to AT&T destinations](https://rewindex.com/change/i6f89f819fceb29.md) | pending |
| 2026-10-02 14:20 UTC | [Major incident: Cloud Storage us-west-1 Region Temporarily Unavailable](https://rewindex.com/change/ic899bb059c3c32.md) | pending |
| 2026-09-28 16:46 UTC | [Major incident: Errors for K2.6 Chat Completions (Voice AI not affected)](https://rewindex.com/change/i2189f38f43c752.md) | pending |
| 2026-09-25 15:00 UTC | [Major incident: Telnyx's Support AI Assistant (TAIA) - currently unavailable](https://rewindex.com/change/i0881b42fdb7fa1.md) | pending |
| 2026-09-23 16:42 UTC | [Major incident: MMS Delivery Delays to AT&T Destinations](https://rewindex.com/change/ia52bd96e054b0c.md) | pending |
| 2026-09-23 14:16 UTC | [Major incident: Data Connectivity Issues - IMSI1](https://rewindex.com/change/ibcd2bee50300f2.md) | pending |
| 2026-09-23 13:49 UTC | [Major incident: Intermittent 5XX responses on various API endpoints](https://rewindex.com/change/i3352c22dcdaeba.md) | pending |
| 2026-09-22 08:19 UTC | [Critical incident: Telnyx's Support AI Assistant (TAIA) - currently unavailable](https://rewindex.com/change/i546ae6d2bf49c4.md) | pending |

Full timeline: [Telnyx changes](https://rewindex.com/company/telnyx/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://telnyx.com/privacy](https://telnyx.com/privacy) | 0 |  |  |
| Subprocessors | [https://telnyx.com/legal/subprocessors](https://telnyx.com/legal/subprocessors) | 1 | 2026-10-19 |  |
| Terms of service | [https://telnyx.com/terms](https://telnyx.com/terms) | 0 |  |  |

_No page changes since the first snapshot._

## Latest 47 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-10-16 18:21 UTC | [Programmable Video service outage](https://rewindex.com/company/telnyx/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD.md) | critical | 5.8 h |  |
| 2026-10-16 01:57 UTC | [EU Messaging Update Issues](https://rewindex.com/company/telnyx/incidents/01M516VA7RR2MAPXEMZ8TZ9RVB.md) | none | 22 h |  |
| 2026-10-14 15:00 UTC | [Telnyx's Support AI Assistant (TAIA) - currently unavailable](https://rewindex.com/company/telnyx/incidents/01M4XF95PAY4KGVFQN2HQE1Q8G.md) | none | 0 min |  |
| 2026-10-13 18:36 UTC | [API v2 - Intermittend Processing Delays](https://rewindex.com/company/telnyx/incidents/01M4V8SXXAWPDYY9R37JYT3BNQ.md) | minor | 1.3 h |  |
| 2026-10-13 17:25 UTC | [Messaging intermittent errors and latency](https://rewindex.com/company/telnyx/incidents/01M4V4RGZGHS9FQXV6DJNGH7FP.md) | minor | 2.6 h |  |
| 2026-10-12 08:31 UTC | [Email API messages rejected with gw\_reject// injection\_failed](https://rewindex.com/company/telnyx/incidents/01M4QKT11D4C6QGT35F50HQ4WP.md) | major | 5.5 h |  |
| 2026-10-10 13:15 UTC | [New eSIM provisioning error](https://rewindex.com/company/telnyx/incidents/01M4JZ8ZQDSDEH2DNEF3D3QVFX.md) | minor | 2.0 h |  |
| 2026-10-06 17:38 UTC | [Delayed delivery of 10DLC SMS messages to AT&T destinations](https://rewindex.com/company/telnyx/incidents/01M494R618XA43M57FD9HH3SSG.md) | major | 26 h |  |
| 2026-10-02 14:20 UTC | [Cloud Storage us-west-1 Region Temporarily Unavailable](https://rewindex.com/company/telnyx/incidents/01M3YFTBBGTP1QM1ZSDKEBRZKD.md) | major | 46 min |  |
| 2026-09-28 16:46 UTC | [Errors for K2.6 Chat Completions (Voice AI not affected)](https://rewindex.com/company/telnyx/incidents/01M3MFWPHQD3XE9SCTB2MRY9CP.md) | major | 36 min |  |
| 2026-09-25 15:00 UTC | [Telnyx's Support AI Assistant (TAIA) - currently unavailable](https://rewindex.com/company/telnyx/incidents/01M3CHA5SERZ7XSYJAACEGK1JX.md) | major | 54 min |  |
| 2026-09-23 16:42 UTC | [MMS Delivery Delays to AT&T Destinations](https://rewindex.com/company/telnyx/incidents/01M37JATD5FD76Z3NB5SA52994.md) | major | 3.2 h |  |
| 2026-09-23 14:16 UTC | [Data Connectivity Issues - IMSI1](https://rewindex.com/company/telnyx/incidents/01M37A0B1C4JJ3SZ7CKDX24EWX.md) | major | 4.5 h |  |
| 2026-09-23 13:50 UTC | [Elevated API timeouts and 500 errors affecting messaging endpoints](https://rewindex.com/company/telnyx/incidents/01M378FS2011X8YJZDT827YGNG.md) | none | 50 min |  |
| 2026-09-23 13:49 UTC | [Intermittent 5XX responses on various API endpoints](https://rewindex.com/company/telnyx/incidents/01M378DSKYYXBS4V46VY5GDC9N.md) | major | 2.0 h |  |
| 2026-09-22 22:13 UTC | [Elevated MMS Failures for 10DLC 501(c)(3) Campaigns](https://rewindex.com/company/telnyx/incidents/01M35JWEAYFHA19VRKF8D9H27H.md) | minor | 22 h |  |
| 2026-09-22 08:19 UTC | [Telnyx's Support AI Assistant (TAIA) - currently unavailable](https://rewindex.com/company/telnyx/incidents/01M34357SM2KX9GZ71RFE4QV5H.md) | critical | 1.0 h |  |
| 2026-09-15 21:57 UTC | [SMS Delivery — Encoding Issues on Outbound Messages to T-Mobile](https://rewindex.com/company/telnyx/incidents/01M2KH64TSCWV2DKT2JD9RFQ0W.md) | minor | 3 d |  |
| 2026-09-15 15:27 UTC | [Outbound Messaging Latency](https://rewindex.com/company/telnyx/incidents/01M2JTWGA7Q22CBC8YAT78TR6K.md) | minor | 16 h |  |
| 2026-09-14 13:50 UTC | [Intermittent errors for /v2/ai/openai/models and /v2/ai/openai/chat/completions](https://rewindex.com/company/telnyx/incidents/01M2G6GTTBAT8TJNF9C5EGRK8B.md) | major | 1.2 h |  |
| 2026-09-10 20:27 UTC | [API Gateway errors in dc2-gce](https://rewindex.com/company/telnyx/incidents/01M26G1NRFX52VB601FEM6EF7V.md) | major | 3 min |  |
| 2026-09-10 16:26 UTC | [Edge Compute StatefulActor deploys and invocations degraded](https://rewindex.com/company/telnyx/incidents/01M26291VT0MN8MSEBCM35E0QR.md) | minor | 4.8 h |  |
| 2026-09-10 16:00 UTC | [Issues affecting call audio quality](https://rewindex.com/company/telnyx/incidents/01M260SVW2WZXBEH8333TA4JK3.md) | major | 12 h |  |
| 2026-09-09 14:53 UTC | [Failed/delayed call recording deliveries, faxes and conference establishment](https://rewindex.com/company/telnyx/incidents/01M23AHN5269RTQPCBZVXTGHCN.md) | minor | 25 h |  |
| 2026-09-08 21:29 UTC | [Edge Compute StatefulActor Deploys Partial Outage](https://rewindex.com/company/telnyx/incidents/01M21ETTV5XV4R66DYD1CV9NMV.md) | major | 25 min |  |
| 2026-09-02 21:33 UTC | [Intermittent delays for some outbound messages](https://rewindex.com/company/telnyx/incidents/01M1J0NWAVQ03YQDBPZXTGG7Z8.md) | minor | 9 d |  |
| 2026-09-01 16:20 UTC | [GLM-5.3 Degradation](https://rewindex.com/company/telnyx/incidents/01M1EXJFMRV0RN043KYH8TRHQK.md) · [Google Cloud us-central1 outage](https://rewindex.com/events/2026-09-01-google-cloud-us-central1) | minor | 2.5 h |  |
| 2026-09-01 06:04 UTC | [Cloud Storage Partially Unavailable in All Regions](https://rewindex.com/company/telnyx/incidents/01M1DS2G75HQYP5YAJM93XWNK3.md) | major | 1.1 h |  |
| 2026-08-27 12:54 UTC | [Telnyx Ultra voices not available, affecting Assistant creation and update](https://rewindex.com/company/telnyx/incidents/01M11PBYM7VDKBH491MFEF0DH0.md) | minor | 57 min |  |
| 2026-08-24 20:07 UTC | [Outbound Canadian PSTN calls issues](https://rewindex.com/company/telnyx/incidents/01M0TP5XKQ56BCFTM8C97ZC9BT.md) | none | 24 h |  |
| 2026-08-24 02:05 UTC | [Telnyx Cloud Storage Outage Across All Regions](https://rewindex.com/company/telnyx/incidents/01M0RR8H8A6F545VAFJC0B69SQ.md) | critical | 31 min |  |
| 2026-08-19 14:11 UTC | [AI Assistants with Data Locality Australia Failing](https://rewindex.com/company/telnyx/incidents/01M0D6R7KZ2XPXM2HQY0B98THX.md) | major | 1.1 h |  |
| 2026-08-17 19:27 UTC | [Programmable Wireless data loss in Australia](https://rewindex.com/company/telnyx/incidents/01M08K3SNYYBEB8SQG0NJ9AK1N.md) | minor | 10 d |  |
| 2026-08-15 03:58 UTC | [Network connectivity issues in Frankfurt](https://rewindex.com/company/telnyx/incidents/01M01S3PM6XG5VRWJ33CCV19F3.md) | major | 16 d |  |
| 2026-08-13 09:13 UTC | [Wireless session drops](https://rewindex.com/company/telnyx/incidents/01KZX6B9D53WFFGQ4P697BHR2D.md) | minor | 6 d |  |
| 2026-08-11 08:52 UTC | [Local calls to a Few European countries are failing with SIP 503 Service Unavailable](https://rewindex.com/company/telnyx/incidents/01KZR0B1Y8FK3KMWYKN2MK1ZFX.md) | major | 6.2 h |  |
| 2026-08-10 15:47 UTC | [Deepgram Flux High Latency](https://rewindex.com/company/telnyx/incidents/01KZP5PREJE5E6YV97QJH9H5BH.md) | none | 43 min |  |
| 2026-08-07 15:02 UTC | [Calls experiencing one-way/dead air audio, call drops and missing call recordings](https://rewindex.com/company/telnyx/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW.md) | major | 3 d |  |
| 2026-08-07 13:05 UTC | [Outbound Calls routed through Amsterdam and Frankfurt receiving error code TM1](https://rewindex.com/company/telnyx/incidents/01KZE57PCTD0SY5FKVSQPE25NF.md) | minor | 51 min |  |
| 2026-08-05 20:55 UTC | [Elevated API errors and missing cost data](https://rewindex.com/company/telnyx/incidents/01KZ9VBT1Q41XG5VAMJFQVGM2B.md) | minor | 19 h |  |
| 2026-08-04 17:19 UTC | [SDK Client Credential API Failure](https://rewindex.com/company/telnyx/incidents/01KZ6WJVHHSKEW13396GJYT9DV.md) | critical | 40 h |  |
| 2026-07-28 19:32 UTC | [503s on endpoints related to accounts, number config, and sip config](https://rewindex.com/company/telnyx/incidents/01KYN3E4A9104JDMWF1DFX1VTM.md) | minor | 1.5 h |  |
| 2026-07-27 15:08 UTC | [Service Degradation in Australia](https://rewindex.com/company/telnyx/incidents/01KYJ1WS6PJX4C9F0AVEENCY7A.md) | minor | 3 d |  |
| 2026-07-24 10:46 UTC | [eSIM purchases failing](https://rewindex.com/company/telnyx/incidents/01KY9VQZPASN5RPXHD61TGGE5C.md) | minor | 3.8 h |  |
| 2026-07-22 22:15 UTC | [Investigating T-Mobile MMS Delivery Report Issues](https://rewindex.com/company/telnyx/incidents/01KY5YBCMY53YKEHPP028T8GTN.md) | minor | 17 h |  |
| 2026-07-20 23:25 UTC | [Intermittent loss of mobile data on some SIMs after a period of inactivity](https://rewindex.com/company/telnyx/incidents/01KY0XHSDN8K8W73YDGCPNGCPS.md) | minor | 14 d |  |
| 2026-07-16 12:23 UTC | [Billing records processing lag](https://rewindex.com/company/telnyx/incidents/01KXNE3B7C9PHW066C0F4WQB42.md) | minor | 34 d |  |


## Charts

### Chart data: Telnyx status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2026 | 47 | 21 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2026-07 | minor | 6 |
| 2026-08 | critical | 2 |
| 2026-08 | major | 4 |
| 2026-08 | minor | 5 |
| 2026-08 | none | 2 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 10 |
| 2026-09 | minor | 7 |
| 2026-09 | none | 1 |
| 2026-10 | critical | 1 |
| 2026-10 | major | 3 |
| 2026-10 | minor | 3 |
| 2026-10 | none | 2 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-19 | Subprocessors | baseline |

---
Canonical: https://rewindex.com/company/telnyx · Markdown: https://rewindex.com/company/telnyx.md · JSON: https://rewindex.com/api/v1/companies/telnyx · Generated 2026-10-19T21:43:45.781Z