# Teleport: SSH access interruptions due to v18.2.1 rollout

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-24 18:24 UTC · Resolved: 2025-09-24 19:48 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Cloud Service
- [Vendor status page: https://stspg.io/drkmhymxbm1b](https://stspg.io/drkmhymxbm1b)
- [Company: Teleport](https://rewindex.com/company/teleport.md)

## Timeline of updates

- **investigating** 2025-09-24 18:23 UTC: Some Cloud tenants upgraded to v18.2.1 on 9/24 at 16 UTC are unable to access resources via SSH. Rollback to v18.2.0 is in progress.
- **identified** 2025-09-24 18:24 UTC: Rollsback to v18.2.0 is progressing.
- **resolved** 2025-09-24 19:48 UTC: Cloud tenants previously running 18.2.1 or 18.2.2 have been rolled back to 18.2.0.

## Rewindex changes for this incident

- 2025-09-24 18:24 UTC: [Major incident: SSH access interruptions due to v18.2.1 rollout](https://rewindex.com/change/i3512be70327c0e.md)


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Canonical: https://rewindex.com/company/teleport/incidents/yjlld61s8sk9 · Markdown: https://rewindex.com/company/teleport/incidents/yjlld61s8sk9.md · JSON: https://rewindex.com/api/v1/companies/teleport/incidents/yjlld61s8sk9 · Generated 2026-10-19T21:10:12.562Z