# Teleport: Billing Summary Page

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2024-10-07 11:36 UTC · Resolved: 2024-10-07 15:04 UTC · Duration: 3.5 h
- Updates: 5
- [Vendor status page: https://stspg.io/hh7hxcs6vzzg](https://stspg.io/hh7hxcs6vzzg)
- [Company: Teleport](https://rewindex.com/company/teleport.md)

## Timeline of updates

- **investigating** 2024-10-07 11:36 UTC: We're investigating reported issues with the billing summary page.  For some users it is unable to retrieve account information.
- **identified** 2024-10-07 11:38 UTC: The issue has been identified and we are working on deploying a fix.
- **monitoring** 2024-10-07 13:27 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-10-07 15:04 UTC: This incident has been resolved.
- **postmortem** 2024-10-10 22:14 UTC: The root cause of this issue was an engineering mistake when adding a new field to the database. The impact was isolated to customers on usage based plans who attempted to view their Billing Summary during the impacted period. Additional tests and measures have been put in place to prevent this from happening in the future. No further action is required. \*\*Timeline\*\* On October 04, 2024, a database change was deployed to Teleport Cloud that added a new unused field. This change mistakenly passed an incorrect ID to the method, causing requests to the billing summary endpoint to fail. On October 07, 2024, a customer reported an issue with their Billing Summary page. The fix was deployed for all customers three hours later.


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Canonical: https://rewindex.com/company/teleport/incidents/yhmh0cwnl50d · Markdown: https://rewindex.com/company/teleport/incidents/yhmh0cwnl50d.md · JSON: https://rewindex.com/api/v1/companies/teleport/incidents/yhmh0cwnl50d · Generated 2026-10-19T21:10:11.468Z