# Teleport: Usage Event Capture Errors

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-01-06 19:00 UTC · Resolved: 2025-01-06 19:00 UTC · Duration: 0 min
- Updates: 2
- [Vendor status page: https://stspg.io/z2m3zdqr41lp](https://stspg.io/z2m3zdqr41lp)
- [Company: Teleport](https://rewindex.com/company/teleport.md)

## Timeline of updates

- **resolved** 2025-01-06 19:00 UTC: An issue was reported regarding the ability to connect to the usage reporting server.
- **postmortem** 2025-01-14 19:49 UTC: The root cause of this issue was the inability to submit large batches of usage events due to a platform limitation with the payload size. Customers sending large batches of usage events received an error in Teleport Auth logs and a cluster alert. Impact was limited to a subset of customers. No effect to the health or stability of Teleport occurred during this time.


---
Canonical: https://rewindex.com/company/teleport/incidents/wgm4yb2rbtcy · Markdown: https://rewindex.com/company/teleport/incidents/wgm4yb2rbtcy.md · JSON: https://rewindex.com/api/v1/companies/teleport/incidents/wgm4yb2rbtcy · Generated 2026-10-19T22:30:17.790Z