# Teleport: Regional Backend Connectivity Errors

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-02-13 23:06 UTC · Resolved: 2025-02-14 03:13 UTC · Duration: 4.1 h
- Updates: 4 · Affected components: Cloud Service
- [Vendor status page: https://stspg.io/8jm6tn26tww5](https://stspg.io/8jm6tn26tww5)
- [Company: Teleport](https://rewindex.com/company/teleport.md)

## Part of an outage event

- [AWS outage, Feb 13, 2025: 11 vendors, 11 incidents](https://rewindex.com/events/2025-02-13-aws)
- This incident names AWS (location or integration). (hop 1, posted +33 min vs the first vendor naming AWS)
- Evidence: “…customers \\(\<5\\) with a custom backend configuration experienced a connectivity issue in us-west-2 lasting around 30 minutes due to a Cilium failure that was inadvertently blocking connections betwee…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 1 blamed AWS<br/>Courier, Teleport"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>5 vendors, 4 blamed AWS<br/>Coralogix, SingleStore, Aptible, Snowflake +1"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Grafana Cloud"]:::blames
  root --> later
  me["Teleport (this incident)<br/>posted +33 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-02-13 23:06 UTC: We're experiencing an elevated level of errors impacting cross region connectivity.
- **identified** 2025-02-13 23:28 UTC: The issue has been identified and the system is recovering.
- **resolved** 2025-02-14 03:13 UTC: This incident has been resolved.
- **postmortem** 2025-02-24 22:13 UTC: A small number of customers \\(\<5\\) with a custom backend configuration experienced a connectivity issue in us-west-2 lasting around 30 minutes due to a Cilium failure that was inadvertently blocking connections between Auth servers and their backend.


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Canonical: https://rewindex.com/company/teleport/incidents/gy0nvkwl739l · Markdown: https://rewindex.com/company/teleport/incidents/gy0nvkwl739l.md · JSON: https://rewindex.com/api/v1/companies/teleport/incidents/gy0nvkwl739l · Generated 2026-10-19T21:15:04.130Z