# Synthesia: App failing to load

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-20 11:39 UTC · Resolved: 2026-01-20 11:57 UTC · Duration: 17 min
- Updates: 2 · Affected components: Editor
- [Vendor status page: https://stspg.io/lwbwy3f4zc64](https://stspg.io/lwbwy3f4zc64)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2026-01-20 11:39 UTC: We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- **resolved** 2026-01-20 11:57 UTC: Our Engineering Teams have now released a fix, and the issue has been resolved.

## Rewindex changes for this incident

- 2026-01-20 11:39 UTC: [Major incident: App failing to load](https://rewindex.com/change/i2be23996dda850.md)


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Canonical: https://rewindex.com/company/synthesia/incidents/z9tgwjs08ch5 · Markdown: https://rewindex.com/company/synthesia/incidents/z9tgwjs08ch5.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/z9tgwjs08ch5 · Generated 2026-10-19T21:10:44.126Z