# Synthesia: Login Issues

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-08 14:23 UTC · Resolved: 2025-07-08 15:12 UTC · Duration: 48 min
- Updates: 2 · Affected components: Editor
- [Vendor status page: https://stspg.io/cpbrscc599jl](https://stspg.io/cpbrscc599jl)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2025-07-08 14:23 UTC: We're currently experiencing an issue where login is unsuccessful for some accounts, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information.  Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
- **resolved** 2025-07-08 15:12 UTC: Our Engineering Teams have now identified the issue, which impacted a very small number of accounts. However, if you encounter any difficulty with accessing your account, please contact support@synthesia.io and we'll be happy to assist.


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Canonical: https://rewindex.com/company/synthesia/incidents/wff5g6l2sr2r · Markdown: https://rewindex.com/company/synthesia/incidents/wff5g6l2sr2r.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/wff5g6l2sr2r · Generated 2026-10-20T00:06:20.956Z