# Synthesia: New User Sign-In Failure

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-17 21:32 UTC · Resolved: 2025-11-18 21:47 UTC · Duration: 24 h
- Updates: 4
- [Vendor status page: https://stspg.io/7rz1scyz61sx](https://stspg.io/7rz1scyz61sx)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2025-11-17 21:32 UTC: We are currently investigating the issue.
- **monitoring** 2025-11-17 23:38 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-11-17 23:40 UTC: We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected. If any existing users are still unable to sign in or verify their accounts, please contact us at support@synthesia.io  for further assistance.
- **resolved** 2025-11-18 21:47 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/synthesia/incidents/rpy7jv1yjs4s · Markdown: https://rewindex.com/company/synthesia/incidents/rpy7jv1yjs4s.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/rpy7jv1yjs4s · Generated 2026-10-19T21:10:17.273Z