# Synthesia: Share Page Videos Not Showing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-02-05 15:22 UTC · Resolved: 2025-02-05 15:53 UTC · Duration: 30 min
- Updates: 4 · Affected components: Video Sharing
- [Vendor status page: https://stspg.io/pggv00lrszlg](https://stspg.io/pggv00lrszlg)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **identified** 2025-02-05 15:22 UTC: We are currently aware of an issue where videos shared via the share page will not appear. Our engineering team have identified the issue and are implementing a fix.
- **identified** 2025-02-05 15:30 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-02-05 15:40 UTC: A fix has been implemented and videos should be viewable now. We are monitoring the issue closely.
- **resolved** 2025-02-05 15:53 UTC: This issue has been resolved.

## Rewindex changes for this incident

- 2025-02-05 15:22 UTC: [Major incident: Share Page Videos Not Showing](https://rewindex.com/change/i2b425a1349af8f.md)


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Canonical: https://rewindex.com/company/synthesia/incidents/l5tyvxnptkw5 · Markdown: https://rewindex.com/company/synthesia/incidents/l5tyvxnptkw5.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/l5tyvxnptkw5 · Generated 2026-10-19T21:10:19.990Z