# Synthesia: Editor and interactive share player failing to load

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-26 14:19 UTC · Resolved: 2026-01-26 16:12 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: Editor
- [Vendor status page: https://stspg.io/nx5fq8srl673](https://stspg.io/nx5fq8srl673)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2026-01-26 14:19 UTC: We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load.  Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- **identified** 2026-01-26 15:46 UTC: Our Engineering Teams have identified the issue, and a fix is being currently being implemented.
- **monitoring** 2026-01-26 16:01 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-26 16:12 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-26 14:19 UTC: [Major incident: Editor and interactive share player failing to load](https://rewindex.com/change/i54a2d00042498d.md)


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Canonical: https://rewindex.com/company/synthesia/incidents/j9swnsktnsnj · Markdown: https://rewindex.com/company/synthesia/incidents/j9swnsktnsnj.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/j9swnsktnsnj · Generated 2026-10-19T21:15:51.540Z