# Synthesia: Video Generation and Editor Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-26 17:36 UTC · Resolved: 2024-12-26 18:59 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Video generation, Editor
- [Vendor status page: https://stspg.io/s4ksktdn8vhh](https://stspg.io/s4ksktdn8vhh)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2024-12-26 17:36 UTC: We're currently experiencing issues impacting both video generation and opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.
- **monitoring** 2024-12-26 18:24 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-12-26 18:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-12-26 17:36 UTC: [Major incident: Video Generation and Editor Issues](https://rewindex.com/change/i409cde705e3d55.md)


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Canonical: https://rewindex.com/company/synthesia/incidents/gqjg3pjw0410 · Markdown: https://rewindex.com/company/synthesia/incidents/gqjg3pjw0410.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/gqjg3pjw0410 · Generated 2026-10-19T21:15:36.736Z