# Synthesia: Login Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-27 14:08 UTC · Resolved: 2026-07-27 17:46 UTC · Duration: 3.6 h
- Updates: 5 · Affected components: Editor
- [Vendor status page: https://stspg.io/xsrr7lsy986k](https://stspg.io/xsrr7lsy986k)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2026-07-27 14:08 UTC: We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
- **monitoring** 2026-07-27 14:54 UTC: A fix has been implemented and we are monitoring the results.
- **investigating** 2026-07-27 16:14 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-07-27 17:23 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-27 17:46 UTC: This incident has been resolved. Thank you for your patience!

## Rewindex changes for this incident

- 2026-07-27 14:08 UTC: [Major incident: Login Issues](https://rewindex.com/change/i658a241643b2c3.md)


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Canonical: https://rewindex.com/company/synthesia/incidents/41g7cxh2rpp8 · Markdown: https://rewindex.com/company/synthesia/incidents/41g7cxh2rpp8.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/41g7cxh2rpp8 · Generated 2026-10-19T21:10:45.700Z