# Synthesia: Video Generation Outage

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-28 16:12 UTC · Resolved: 2026-01-28 20:17 UTC · Duration: 4.1 h
- Updates: 4 · Affected components: Video generation
- [Vendor status page: https://stspg.io/7wyvpxqpg3lx](https://stspg.io/7wyvpxqpg3lx)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)

## Timeline of updates

- **investigating** 2026-01-28 16:12 UTC: We're currently aware of an issue impacting video generation and voice preview. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- **investigating** 2026-01-28 16:49 UTC: Our Engineering Teams are continuing to investigate the issue.
- **identified** 2026-01-28 17:42 UTC: Our initial investigation established that the issue was caused by a cloud services provider, and will provide additional updates as soon as we have more information.
- **resolved** 2026-01-28 20:17 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/synthesia/incidents/3rfzc047kfj4 · Markdown: https://rewindex.com/company/synthesia/incidents/3rfzc047kfj4.md · JSON: https://rewindex.com/api/v1/companies/synthesia/incidents/3rfzc047kfj4 · Generated 2026-10-19T21:10:01.691Z