# SurveyMonkey: New surveys being created with incorrect theme. Customers on Basic plan incorrectly seeing error that survey has paid features

> SurveyMonkey status incident “New surveys being created with incorrect theme. Customers on Basic plan incorrectly seeing error that survey has paid features” on 2024-05-09: impact minor (vendor’s label), 2.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/surveymonkey/incidents/sybzhf2lhx42
Last updated: 2024-05-09T17:55:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-05-09 15:55 UTC · Resolved: 2024-05-09 17:55 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.surveymonkey.com/incidents/sybzhf2lhx42](https://status.surveymonkey.com/incidents/sybzhf2lhx42)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Timeline of updates

- **resolved** 2024-05-09 17:55 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by SurveyMonkey, started 2024-05-09 15:55 UTC, resolved after 2.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/surveymonkey/incidents/sybzhf2lhx42
- Citation: SurveyMonkey, “New surveys being created with incorrect theme. Customers on Basic plan incorrectly seeing error that survey has paid features” (2024-05-09 15:55 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/incidents/sybzhf2lhx42 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: New surveys being created with incorrect theme. Customers on Basic plan incorrectly seeing error that survey has paid features (2024-05-09)](https://rewindex.com/company/surveymonkey/incidents/sybzhf2lhx42)`


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Canonical: https://rewindex.com/company/surveymonkey/incidents/sybzhf2lhx42 · Markdown: https://rewindex.com/company/surveymonkey/incidents/sybzhf2lhx42.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/sybzhf2lhx42 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:52:27.486Z