# SurveyMonkey: Audience preview tool inaccessible for logged out customers.

> SurveyMonkey status incident “Audience preview tool inaccessible for logged out customers.” on 2026-04-21: impact minor (vendor’s label), 5.2 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/surveymonkey/incidents/q55l3ztvs8r2
Last updated: 2026-04-21T20:41:48Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-21 15:27 UTC · Resolved: 2026-04-21 20:41 UTC · Duration: 5.2 h
- Updates: 2 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/0nmxbs3fm9nb](https://stspg.io/0nmxbs3fm9nb)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Timeline of updates

- **identified** 2026-04-21 15:27 UTC: We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
- **resolved** 2026-04-21 20:41 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by SurveyMonkey, started 2026-04-21 15:27 UTC, resolved after 5.2 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/surveymonkey/incidents/q55l3ztvs8r2
- Citation: SurveyMonkey, “Audience preview tool inaccessible for logged out customers.” (2026-04-21 15:27 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/incidents/q55l3ztvs8r2 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: Audience preview tool inaccessible for logged out customers. (2026-04-21)](https://rewindex.com/company/surveymonkey/incidents/q55l3ztvs8r2)`


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Canonical: https://rewindex.com/company/surveymonkey/incidents/q55l3ztvs8r2 · Markdown: https://rewindex.com/company/surveymonkey/incidents/q55l3ztvs8r2.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/q55l3ztvs8r2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:28:50.645Z