# SurveyMonkey: Email Collector invites encountering a 404 error

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-12-03 21:02 UTC · Resolved: 2024-12-03 21:39 UTC · Duration: 37 min
- Updates: 1
- [Vendor status page: https://status.surveymonkey.com/incidents/pyzd9w76m1vw](https://status.surveymonkey.com/incidents/pyzd9w76m1vw)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Timeline of updates

- **resolved** 2024-12-03 21:39 UTC: The issue is now resolved and the majority of users should now be able access their survey invites without error, but for anyone still seeing an error, a clear of their browser cache (not cookies) should fix it immediately.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/surveymonkey/incidents/pyzd9w76m1vw · Markdown: https://rewindex.com/company/surveymonkey/incidents/pyzd9w76m1vw.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/pyzd9w76m1vw · Generated 2026-10-18T11:34:47.934Z